Like many other product companies, we do our best to provide excellent customer support. But one day, we reach that point when we don’t have enough people to give everyone enough attention.
We decided to take several approaches at once. One of them was making a programmable assistant who would help the team solve some frequent cases.
Like almost every organization, our company offers benefits that cover our employees’ expenses on educational courses and fitness classes. But, for several years, I have felt that something is wrong with that, but I couldn’t put my finger on it till now.
In the beginning we work as one single team. I, as the founder, engineers, and a support guy. We know how each one’s working. We didn’t need performance reviews. I’ve been raising salaries depending on how our cash flow grows.